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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Overview
A non-refundable deposit of £200 is required to secure your agreed training dates. The remainder of your course balance is due 3 weeks before your course begins. All payments are to be made via bank transfer or via website.
Our cancellation policy is outlined below.
- All requests for cancellations and/or date transfers must be received in writing.
- Course dates are transferrable with prior agreement, but they must be requested and received 4 weeks in advance of the initial start date.
- Training days are non-transferable once your course dates have commenced and you will forfeit any training days you are unable to attend for any reason including sickness or a change in circumstance. You cannot get a refund for cancelled, unused dates once a course has begun. We stress that in order to complete a specific qualification or accreditation, you must undertake the appropriate number of training hours/days required in order to pass. Therefore, days which are missed for any reason will have to be made up if you still wish to gain the qualification or accreditation.
- Courses must be completed within a 8 -month period and any unused training days will be forfeited outside of this time.
- The appropriate cancellation charge will apply based on the cost of your booking, as shown below.
| Calendar days’ notice before the start date of the course | Refund applicable |
| 29 calendar days or more | 50% refund minus deposit and a £129.50 + VAT administration fee |
| Between 28 and 1 calendar days (inclusive) | No refund will be given |
| Failure to attend | Treated as late cancellation and no refund given |
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
